CRM is the initials of Customer Relationship Management which in translation means “Customer Relationship Management” . It is a business strategy used to gain knowledge of customer needs, develop stronger relationships and increase their satisfaction.
CRM -assisted technologies collect and store data about a company’s customers, suppliers, partners, and internal processes, providing its management and employees with an environment that enables them to possess a global knowledge. Thus, the company has more control over management, communication and crisis prevention.
Any action, such as appointments, emails, calls, complaints, sales opportunities, are recorded in the computer system, resulting in better organization, speed of registration and instant access to information.
Utilization of information
The information is presented in a format that can be used directly depending on the job and helps to identify problem areas for action and development opportunities.
Communication with customers and partner parties is improved, accelerated and made more efficient.
The company acquires the flexibility, the dynamism and the means to utilize its action and to develop upwards.
Means of disposal
Soft1 ERP is available with an Indefinite License, with the ASK - Application & Services Kit subscription package and as an Internet service, S1 On Demand. Soft1 applications are promoted through a nationwide network of partners and are available with the following three different models:
The subscriber of the service always has the software at his disposal and uses it via the Internet from anywhere. The application and the data are stored in a data center. Thus, without much investment the subscriber can and does use excellent software and Hardware Without the need for investment in its maintenance
This is the traditional mood model. The company acquires the right to use the software for an indefinite period of time. The software is installed on the company’s computers and is utilized by one or more people depending on the number of jobs the company has purchased.
SUBSCRIPTION - ASK
With this service the subscriber pays the user price only for the period of time he uses the software. Along with the license of the program, it also acquires its upgraded versions. The subscription is renewed for as long as the subscriber wishes, while the installation is supported electronically via the Internet. The subscriber’s software and data are located at its headquarters, on its own equipment