SERVICE

SOLUTIONS

WARRANTY CHECK

For all devices, components, spare parts and tasks registered in your system. Do not waste time looking for an active guarantee by calculating dates yourself. With SoftOne’s automated warranty control system as a tool, just get started.

MONITORING SERIAL NUMBERS

Monitoring of serial numbers in all movements, as well as integrated management of “bench service” procedures. It is also possible to use a Service Folder (or “Work Order”) for the receipt of items, warranty check, placement of spare parts and execution of work, as well as fully automated document issuance procedures at the end of the repair. It also includes a file of Services distinguished from the file of warehouse materials with special management of standard costs, as well as use of human resources (techniques) in all operations of the application.

REPAIR CARDS

Do you have a heavy workload and it becomes more and more difficult to remember the repairs that have been made and to which customer they correspond? Remove tapes and papers stacked on desks, or appliances. Issue a card for each repair with detailed information of all services and spare parts. Facilitate not only you but also your customers, thus reducing their waiting time.

COMPLETE BENCH SERVICE PROCESS MANAGEMENT

Time to give a complete automation to the management of your work, with priority repair sequences, spare parts stock information, warranty check and receipt procedures from your customers.

USE OF HUMAN RESOURCES IN ALL PROCEDURES

To properly manage all the work of your human resources and to benefit from their maximum efficiency

BUSINESS SOFTWARE SOLUTIONS

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AUTOMATIC PROCEDURE FOR ISSUE OF DOCUMENTS

At the end of each completed task and with a single click, all the necessary documents of the service folder are printed and ready for delivery to the customer with the analysis of contents that you
you wish.

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CRM

Record any interaction with customers, suppliers and all persons associated with your company. Give full support to Sales, Marketing,
in customer support and in all departments
front-office of your business.

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SEND NEWSLETTER AND MESSAGES

Create your own campaign and stimulate customer interest at no extra cost to your budget or environment.

REDUCTION OF OPERATING COSTS
MORE EFFICIENT ORGANIZATION OF PROCEDURES
UPDATE IN REAL TIME
FASTEST EXECUTION OF PROCEDURES
BEST SERVICE OF ORDERS

OUR SUGGESTIONS

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    Softone Prime Plus

    Choosing Prime Plus as a package gives you the ability to manage your business in key areas such as stock management, basic CRM functions and financial management.

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    Softone Value

    Make the move for the Softone Value Plus package. One step ahead of the ultimate ERP. Take advantage of complete stock management, integrated CRM and organize your business.

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    Softone Value Plus

    Make the move for the Softone Value Plus package. One step ahead of the ultimate ERP. Take advantage of complete stock management, integrated CRM and organize your business.

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Kourtiou 11-15, Galatsi

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